Frequently asked questions
The questions that come up most, answered without hedging.
Does Valyve sell the products?
Some. Most come from partner stores: you buy on the store's site, and the store sells, ships and handles returns. Products marked “Sold by Valyve” are bought here, with a cart, secure payment and order tracking.
Do I pay more by buying through Valyve?
No. With partner stores, the price is the same as going directly to the store: our commission comes out of the store's margin.
How much is shipping?
With partner stores, it depends on the product, the store and the destination — and the store calculates it at checkout, so we don't show a figure we can't know accurately. For products sold by Valyve, shipping appears in the cart before you pay.
Will I pay customs duties?
It can happen on purchases outside the European Union. The rules depend on value, product type and destination country, and many stores now collect VAT at checkout. The store can tell you what applies to your case.
Is the price I see the final price?
It's a reference price, collected from the store on the date shown on each product. The final price is always the one at the partner store when you buy.
How do I return a product?
If you bought from a partner store, through that store, following their policy — we have no access to those orders. If you bought a product sold by Valyve, write to us via the contact page with your order number.
Do I need an account?
It's optional. Saved items, comparisons and looks work without an account, stored in your browser. With an account, they're available on any device and you can track orders for products sold by Valyve.
Are the pieces in “Style a look” photographs?
In the demo catalogue they're illustrations using the stated colour and cut — a way to visualise combinations. With the stores' feeds connected, they become the real product images. Always check the product page and the store.
I found a wrong price or a broken link.
Write to us via the contact page with the product link. We'll fix it, and thank you.